Setting the vision and requirements of the investor. If necessary – checking the premises according to SANEPID requirements and future approval requirements.

Each premises can be equipped in various ways. Usually, the appliances delivered by our company belong firmly in the middle of the price-range, however – with our help - the investor is able to specify the elements of equipment that they are particularly interested in and what they would like to make additional investment in. The main aim is to not include the elements that the investor will definitely not want to purchase.

Initial design preparation takes a few days. At a later date, together with the investor, we optimise the equipment, taking into account the work ergonomics, SANEPID requirements and the budget. The design is usually ready after 2-3 revisions. Time devoted to this process is mainly dependent on the investor and how quickly they can respond to our suggestions (there are usually additional consultations with the chef, architect and cooperating companies)

Pricing is prepared after the design had been approved. We can inform the investor about prices of specific elements during the design process, but we do not prepare intermediate pricings. This form of work allows the investor to set the end budget and this specified amount allows us to work on substituting or negotiating prices.

After preparing the calculations, should a need arise, we can introduce changes in the design and equipment to reach a satisfactory level of investment. The timing of this stage is also mainly dependent on the decision-making speed of the investor.

Once furniture and equipment have been approved, we prepare the installation instructions. We specify where the electricity and water, etc. mains should be placed. We also specify the power and current requirements so that the installation goes well.

Usual timeframe for furniture production is between 3 and 5 weeks and depends on the complexity of design and the production waiting times. Some appliances are available immediately and can be delivered the next day. The rest of the equipment and appliances should be ready at a similar time as the furniture. If timings are different, we inform the investor or look for replacements. If specific appliances are not essential for the running of the business, they can be delivered at a later date.

Installation of equipment and appliances usually lasts 1-2 days, as long as the premises are appropriately prepared. The number of installers is set accordingly with the amount of work that needs to be done so the process is fast. If the premises are not prepared appropriately (lack of sockets), lack of appliances (untimely delivery), or other unexpected circumstances, this might extend the installation period, just like in any installation works.

Training is best delivered following the installation, but before the opening of the premises. The period of time between the installation and opening the premises is usually a few weeks long and the personnel can rotate. We inform the client how to use the equipment, what to pay attention to, and how to look after the appliances. After the training, we can always be contacted via the telephone.

Appliances delivered by us are maintained according to the warranty conditions of the specific machines. Large elements such as heating equipment, ovens, chillers are fixed on the premises. Smaller appliances such as chip pans, contact grills, mixers, etc., are fixed in external service points so they will not be on the premises during the service. We try to be very responsive and reply within 1-2 days, but this can extend due to weekends, holidays and need to order spare parts. When you work with us, you can also use rental food service equipment.